Home/Returns

Packing and sending items

To ensure that your refund is processed as quickly as possible, please follow the procedures below. ·         Return the product in its original packaging; ·         Pack the product to avoid damage during returns transit; ·         Include your despatch note or your name, address, phone number, invoice number and whether you require a refund or a replacement.

What is your returns policy for online orders?

We will be happy to refund a product, provided (in the case of any non-defective products) it is in fully re-saleable condition. Returns should be made within 14 days of receipt and in original, undamaged packaging. If any non-defective product returned is not in fully re-saleable condition or the packaging is damaged, we reserve the right [...]

How long does a refund take to process?

We will process a refund as soon as the goods are received back with us in the case of returns, or as soon as we have seen photographic evidence in instances where goods are not to be returned and in any event within 30 days of the day we confirm you are entitled to a [...]

How do I return items?

You can either: Contact us on 01932 566780 to gain confirmation of return, then please include your delivery note with your return and post to: Parts Department Bates Wharf Marine Sales Bridge Wharf Chertsey Surrey KT16 8LG Or: Return the item(s) to the above address.

Do I have to pay to return my online order?

A refund of your original delivery charge or return postage costs will only be given in the instance of incorrect, damaged or faulty goods when all the items are returned. You can also return them to Bates Wharf Chertsey if convenient.