After you have placed your order online, we will send you an order confirmation email. In this email you will find information about when your products will be delivered. If your order hasn’t arrived within the time specified, firstly, view your order online (below).

If your order has been dispatched and has not arrived within the expected time period, call the Bates Wharf Parts Team between 9am and5.30 pm Monday – Saturday, and 10am – 5pm Sunday.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.