/FAQs
FAQs2017-12-03T00:21:24+00:00
What does my hull identification number look like?2017-12-03T00:22:11+00:00

Your hull number varies depending on brand but to give an idea, a hull number looks similar to the below:

Bayliner:

BAYLINER HIN

Maxum:

MAXUM HIN

Trophy Boats:

TROPHY HIN

Where can I find my engine serial number?2017-12-03T00:22:11+00:00

Here you can find the location of your Inboard Mercruiser and Outboard engines (most brands are in similar position):

Mercruiser:

MERCRUISER STERN DRIVE SERIAL NUMBER LOCATION

Yamaha Outboard engines (most brands are in similar position):

YAMAHA ENGINE

Sessa Marine2017-12-03T00:22:12+00:00

For Sessa Marine we do not a large hold stock of parts, however, most parts are readily available from the Italy factory.

The lead time is dependent on whether the item is in stock. Please contact us with your boat details and requirements and we can quote delivery and lead times for you.

Your Name (required)

Your Email (required)

Boat Make & Model (required)

Hull Number (required)

Your Message (include information on the parts you require)

Photo Upload (upload pictures of the parts you require where possible)

I hereby consent to having Bates Wharf store and process the submitted data for the purpose of fulfilling my enquiry. (required)

Chris Craft2017-12-03T00:22:12+00:00

For Chris Craft boats we do not hold stock of parts, however, most parts are readily available from the USA factory.

The lead time is dependent on whether the item is in stock. Please contact us with your boat details and requirements and we can quote delivery and lead times for you.

Your Name (required)

Your Email (required)

Boat Make & Model (required)

Hull Number (required)

Your Message (include information on the parts you require)

Photo Upload (upload pictures of the parts you require where possible)

I hereby consent to having Bates Wharf store and process the submitted data for the purpose of fulfilling my enquiry. (required)

Fairline2015-11-09T10:58:45+00:00

For Fairline Boats, all parts listed on our website are shown as “in stock” however each item shows the disclaimer that once orders are placed and processed, Bates Wharf will confirm the availability of each item.

Where items are available:

Bates Wharf will process the order and Fairline will dispatch the items via courier. Delivery 3-5 days.

Where some items are available:

Orders are consolidated unless otherwise specified and additional carriage costs are incurred to the customer. Fairline will hold the order until all items are in stock and then dispatch together.

Where items are not available:

Bates Wharf will process the order and the following Monday will receive an outstanding item report which should detail promised delivery dates. If you have any issues, please do not hesitate to call on 01932 566780.

Bayliner, Maxum & Trophy2015-11-09T10:55:31+00:00

For Bayliner, Maxum and Trophy boat parts, there are two options:

Standard: Orders are placed with a reduced air freight charged and are consolidated with other orders. For these, we advise a 6-8 week lead time. However, this is usually reduced to under 3 weeks depending on customs clearance.

Optional: Orders can be air freighted alone and the customer incurs the full delivery charge of their order.

What does my hull number mean?2015-11-09T10:51:36+00:00

Using this example hull number, you can learn more about your boat from the hull number:

BIYB23CUF506

BIYB – MANUFACTURERS CODE
23 – BOAT SERIAL NUMBER
CU – MODEL REFERENCE NUMBER
F5 – MONTH AND YEAR THE BOAT WAS MADE
06 – MODEL YEAR OF THE BOAT
i.e. the “C506” shows that the boat was made in “F” which is June, “5” which is year 2005, but is a 2006 production model year.

Production months:
A             January
B             February
C             March
D             April
E              May
F              June
G             July
H             Aug
I               September
J              October
K             November
L              December

Please note this applies to most boat manufacturers since 1984, however, there are exceptions.

Where can I find my boat hull number?2017-12-03T00:22:12+00:00

For most brands, the hull identification number (more commonly known as HIN), is found on the starboard aft quarter just below the gunwhale line.

It is most often on the transom but in more recently years where extended swim platforms have become more popular, it can be on the hull sides.

Here is a Bayliner 185, the HIN is usually found in these two places, it may also be found under the swim platform: 

WHERE CAN I FIND MY HULL NUMBER

Packing and sending items2015-11-06T12:05:43+00:00

To ensure that your refund is processed as quickly as possible, please follow the procedures below.

·         Return the product in its original packaging;

·         Pack the product to avoid damage during returns transit;

·         Include your despatch note or your name, address, phone number, invoice number and whether you require a refund or a replacement.

Can I cancel my order?2015-11-06T12:00:58+00:00

Unfortunately we are unable to make changes to an order once it has been placed. If you would like to cancel an order, please contact the Bates Wharf Team as soon as possible on 01932 566780.

Provided the processing has not yet started and it is not with a third party supplier, we will be able to cancel the order for you.

If your products have already been delivered, then you will need to follow our returns procedure.

What is your returns policy for online orders?2015-11-06T11:59:09+00:00

We will be happy to refund a product, provided (in the case of any non-defective products) it is in fully re-saleable condition.

Returns should be made within 14 days of receipt and in original, undamaged packaging.

If any non-defective product returned is not in fully re-saleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

How long does a refund take to process?2017-12-03T00:22:12+00:00

We will process a refund as soon as the goods are received back with us in the case of returns, or as soon as we have seen photographic evidence in instances where goods are not to be returned and in any event within 30 days of the day we confirm you are entitled to a refund.

Refunds are normally processed by your Card issuing bank within 2 – 5 working days of us raising the refund but some banks require 30 days to process.

How do I return items?2015-11-06T11:57:34+00:00

You can either:

Contact us on 01932 566780 to gain confirmation of return, then please include your delivery note with your return and post to:

Parts Department
Bates Wharf Marine Sales
Bridge Wharf
Chertsey
Surrey KT16 8LG

Or:

Return the item(s) to the above address.

Do I have to pay to return my online order?2015-11-06T12:03:04+00:00

A refund of your original delivery charge or return postage costs will only be given in the instance of incorrect, damaged or faulty goods when all the items are returned.

You can also return them to Bates Wharf Chertsey if convenient.

Why can I not find all the store products online?2015-11-06T12:03:05+00:00

We are always updating our website range and looking to considerably increase what we sell online in the near future.

As we are sure you can understand, it would be almost impossible to list every component of every make and model boat we sell (although we would love to) so please contact us with your boat details so we can assist you directly.

What do I do if the product I want is out of stock?2015-11-06T11:52:17+00:00

Most items are still readily available so please just contact the Bates Wharf team on 01932 566780 who can assist you.

Only part of my order has arrived?2015-11-06T12:03:08+00:00

If only part of your order has arrived, do not worry, we usually send items out as we receive them so the rest will be along shortly.

Can you help me order online?2015-11-06T11:50:07+00:00

Yes of course, please just give the Bates Wharf Team a call on 01932 566780.

Can I place an order over the phone?2015-11-06T11:49:17+00:00

Yes of course, please just call us on 01932 566780.

What courier shall I expect?2015-11-06T11:45:17+00:00

We use a variety of couriers depending on the size of your items:

 

Standard delivery is UK Mail next day providing the order is placed by 1pm and the item is in stock.

In addition, some of the items we sell are dispatched directly from the supplier or manufacturer. These items will be delivered separately by the manufacturer’s own couriers.

How can I track my order?2017-12-03T00:22:13+00:00

After you have placed your order online, we will send you an order confirmation email. In this email you will find information about when your products will be delivered. If your order hasn’t arrived within the time specified, firstly, view your order online (below).

If your order has been dispatched and has not arrived within the expected time period, call the Bates Wharf Parts Team between 9am and5.30 pm Monday – Saturday, and 10am – 5pm Sunday.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.