To ensure that your refund is processed as quickly as possible, please follow the procedures below. · Return the product in its original packaging; · Pack the product to avoid damage during returns transit; · Include your despatch note or your name, address, phone number, invoice number and whether you require a refund or a replacement.
Unfortunately we are unable to make changes to an order once it has been placed. If you would like to cancel an order, please contact the Bates Wharf Team as soon as possible on 01932 566780. Provided the processing has not yet started and it is not with a third party supplier, we will be [...]
We will be happy to refund a product, provided (in the case of any non-defective products) it is in fully re-saleable condition. Returns should be made within 14 days of receipt and in original, undamaged packaging. If any non-defective product returned is not in fully re-saleable condition or the packaging is damaged, we reserve the right to [...]
We will process a refund as soon as the goods are received back with us in the case of returns, or as soon as we have seen photographic evidence in instances where goods are not to be returned and in any event within 30 days of the day we confirm you are entitled to a [...]
Email parts@bateswharf.co.uk or call 01932 566780 to gain confirmation of return, then please include your delivery note with your return and post to: Parts Department Bates Wharf Marine Sales Bridge Wharf Chertsey Surrey KT16 8LG
A refund of your original delivery charge or return postage costs will only be given in the instance of incorrect, damaged or faulty goods when all the items are returned. You can also return them to Bates Wharf Chertsey if convenient.
We are always updating our website range and looking to considerably increase what we sell online in the near future. As we are sure you can understand, it would be almost impossible to list every component of every make and model boat we sell (although we would love to) so please contact us with your boat [...]
Most items are still readily available so please just contact the Bates Wharf team on 01932 566780 who can assist you.
Yes of course, please just give the Bates Wharf Team a call on 01932 566780.
Yes of course, please just call us on 01932 566780.
We use a variety of couriers depending on the size of your items: Standard delivery is Evri next day providing the order is placed by 1pm and the item is in stock. In addition, some of the items we sell are dispatched directly from the supplier or manufacturer. These items will be delivered separately by [...]